Hellas On Line

hellas online: The new major telecom player in Greece


hellas online - HOL – member of Intracom Holdings Group since 2006 – was founded in 1993 as the first private Greek Internet Service Provider.

Its successful course in the Greek telecom market and its innovative services has made hellas online one of the most important telecom providers in the country.

Acquisition of Attica Telecom: A new solid company with a new solid vision Early in 2007, hellas online announced the 100% acquisition of Attica Telecom which owns the largest alternative fiber-optic network in Attica. With this acquisition, hellas Online has increased substantially its network footprint and is now well positioned to offer customers advanced broadband services.

The merging of the two companies has created a new, larger and more dynamic company with substantial competitive advantages against competitors in crucial areas such as infrastructure development and fiber-optic networks.

hellas online has a solid vision: The development of a new, asset-based telecom operator that operates in Greece and in the wider SE Europe and Eastern Mediterranean region.

hellas online emphasizes on both innovation and ability to monitor closely technological development since its aim is to incorporate these two elements into products and services.

Within the next 5 years hellas online is aiming to become the largest private alternative operator in Greece and one of the leading operators in all the areas where present.


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Network: A next generation network

After acquiring Attica Telecom, hellas online has the largest private fiber-optic network in Greece, surpassing 800 km. in length and covering around 80% of Athens population.

Within the next 3 years the company is going to invest more than €200 million in developing its network all over Greece.

The next phase of the network’s development has already been planned and includes wide areas in Central and Southern Greece. This part of the network will become the core of the company’s presence in the country.

Specifically, hellas online Next Generation Network investment plan for 2007 includes.

  • A 3.000 km fiber optic network development throughout Greece and DWDM systems
  • Urban fiber optic networks in major Greek cities such as Thessaloniki, Patra, Herkaleion Larissa, Volos, Rhodes etc.
  • MSAN - Mutliservice Access Nodes which support the transfer of video and voice data as well as corporate interconnection services.
  • ΙΡ infrastructure with the installation of the first CRS-1/Cisco network routers in Greece. CRS-1 is an integral part of the development of hellas online’s IP New Generation Network and support speeds of up to 92Tbps (terabits per second). This is a major step in building state-of-the-art infrastructure, comparable to those built by the biggest telecom operators worldwide.
  • Telephony network and IMS architecture development.
  • OSS/BSS systems aiming in higher flexibility in developing and managing new services.

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History: A history of innovation


Innovation has always been a key element in the company’s success in the Greek telecom market. hellas online is responsible for many “firsts” such as:

  • The first Greek web site (www.hol.gr)
  • The first Customer Support service over the phone
  • First to develop a state-of-the-art MPLS network in Greece
  • First to offer Service Level Agreements
  • First to broadcast pay-per-view TV program over the web
  • First to develop a VoIP telephony service in Greece
  • First to develop a double-play ADSL connection pack in Greece

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Service portfolio: Covering all different needs


hellas online provides a wide range of services, covering all needs of a home user, a small or medium sized enterprise or a larger organization. Specifically, hellas online portfolio of services includes:

  • Internet access (Broadband and Narrowband)
  • Voice services (VoIP and fixed-line)
  • Hosting (sites and systems)
  • Network services (Leased lines and Virtual Private Networks)
  • Value Added services (corporate e-mail solutions, video-conferencing, security programs, IP-TV, etc)

Present in major public and E.U. projects: Participating and winning hellas online participates in major public projects as well as E.U. funded projects. Recently hellas online won three out of seven geographical areas, the most among all companies participating in the Society of Information (KtP) public tender, for promoting broadband connectivity throughout Greece (Ktp) with total budget of €90 millions.


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Diversified sales channels: Actively present throughout Greece

With specialized sales departments (home users, SoHo, corporate market), a customeroriented website and an extensive sales network throughout Greece, hellas online promotes its products and services in all areas of the country. The company utilizes a network of more than 1.200 points of sale throughout the country including partnerships with all major retail chains and e-shops. Strategic Partnerships: Working with the best in the world hellas online e has developed strategic partnerships with some of the largest telecom and IT companies in the world and in that way succeeding in being aligned with the latest technological developments and incorporates them into product lines.

As a Certified Microsoft Solutions Provider, hellas online develops applications based on Microsoft platforms. Moreover hellas online is one of the few companies in Greece with signed Microsoft Application Service Provisioning agreement.

hellas online is a certified member of the Cisco Powered Network. CPN certification is a wellrecognized guarantee of hellas online high-level network reliability, quality and availability as well as high quality services.


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